How to Choose a PBX System for Your Office
The increase of hosted-private branch exchange (PBX) solutions has brought about excessive information on these virtual telephony systems. Nonetheless, small business owners need to take into account the advantages and disadvantages of both hosted PBX and on-premise PBX systems when examining a new system for their operations.
On-premise systems often need a sizable upfront investment, in contrast to hosted systems, which are paid for with cheaper monthly payments. Buyers must check the overall cost of ownership of such systems though, on top of the initial capital to buy a new phone network.
Specific or Bundled Functionality
In these days, the technical features of hosted and on-premise PBX systems are generally equal. However, one difference is the way the said features are bundled. Hosted PBX providers typically merge features and collect a permanent per-user rate. On-premise PBX, on the other hand, mainly comes with more flexibility on the features and functionality they intend to pay for (specifically, giving a greater level of customization for particular users).
In the event that customization is considered vital, buyers have to clear this up from the beginning before working with PBX providers. Buyers might need to shop around to locate a hosted provider that provides the right bundle. As an alternative, buyers need to have a detailed list of features for hosted providers to guarantee they are provided an accurate price estimate.
Customization is typically achievable with on-premise systems, while an in-house IT pro usually superintends the system’s deployment and management. In terms of hosted systems, customization is normally the responsibility of the provider. Even as vendors could offer some customization, they are typically incapable of making very specific customizations for all customers.
If your system will need extreme customization, on-premise PBX could be a better suited for you. If selecting a hosted option, discuss with a vendor the specific customizations you require and what they will be able to offer.-
For high voice quality, on-premise PBX systems will put data traffic above all elseTo ensure top voice quality, on-premise PBX systems will give high priority to data traffic. As for hosted PBX solutions, voice and data packets will typically compete to be prioritized, which reduces voice quality. Hosted vendors might offer a Session Border Controller (SBC) device to help raise data quality, but this will substantially pull up the system’s cost and complexity.
Tech Support Costs
If your company handles your own data at present, you may already have your own IT team, and using a hosted PBX system is unlikely to have an effect on your existing staff. Instead, this will only transfers support tasks to an external party and raises to your present support expenses (rather than decreasing them). If you don’t have your own IT team now, then hosted PBX may save your company from the need to create your own technical team.